When I moved from my place in Adelaide I had a foxtel connection I was in the middle of a contract with. To not face massive charges for something I didnt have we came to an agreement that I would pay a $5 a month suspension fee. I held onto the foxtel IQ (which we have a lot recorded - mostly my daughters stuff tho) and multiroom boxes. All good.
To date due to financial and unstable living arrangements I have not yet felt I am in the position re-connect it but had been thinking about soon maybe since I am getting me feet on the ground finally. Anyway I had a call from them a couple of days ago. My contract has ended so I do have the choice to just return their equipment and be done with it. Although when I say my choice she is making a point to be making my decision then and there because they cannot "suspend my service any longer"
Cool, but I do admit I kind of enjoyed some of the freedoms foxtel with IQ when I had it to be able to watch what I wanted when I wanted to. I do not watch a lot of tv so miss a lot of shows I may enjoy watching if I had the time and energy to watch them religously. I ask what my other options are.
"Oh we have a great deal where you can get IQ free for a year. All we do is come pick up your old box and give you a new one and your away with whatever package you chose. Are you happy with that?"
Hmmm ... yes and no ... interested in hearing more I think but I state my reservation ... "yeah cool, but I dont need a new box as I already have the IQ box with stuff we have already recorded so can I just keep the same box."
"well the deal is only available to new customers so no you cannot keep your exiting box you would need to hand it in and get a new one."
Not happy, I have already paid for what I have on there as far as Im concerned and point this out. Telling her "I dont like that" she cuts me off referring to handing the boxes back and totally cancelling. "I said I wasnt happy with the deal of losing the box I didnt say I wanted to cancel. Can you tell me invlolved in just connecting the existing box as I already have it." This has not been connected for close to 12 months now so its not REALLY a transfer of connection in my mind. Maybe its just me but to transfer a connection something needs to be connected right? They have had every recent address since I moved so they dont even have to enter a change of address. "oh the transfer of your existing account will cost you $100 and you cant get the IQ free for a year deal, you would have to cancel your account and open a new one for that so what do you want to do cancel?"
OMG!!! Does this woman want to help a customer stay with the company or does she want me to bloody cancel?!?! I mean really!!! She keeps bringing it up, Im just asking my options. In the end I tell her that I cannot make such a financial decision on the spot and would need at least 48 hours to think it through, mainly because I was getting annoyed with the way she was A? wanting me to make a decision on the spot and B) she kept referring to cancelling when I just want to know what my full options are.
If she asks me if Im happy or not (like she did) with what she has to offer then yes of course Im not going to be sheepish and say yes if Im not, I dont blame her personally and wont treat her with disrespect doing a job relaying the STUPID rules some of these companies make . Of course Im going to point out the ridiculousness of having to get a piece of equipment replaced for no reason and even more ridiculous they want to charge me $100 to transfer something that, well, is really no more than the new connection they would give me for free "if I swap boxes". No change of details, no new equipment but they will charge me $100 to do less than whats involved in the other option of creating a so called "new account". Not to mention my point being the fact I agreed to keep the account suspended and held on to the boxes so that I did not lose the content already recorded to it when I chose to re-connect it most importantly. They didnt charge me anything to transfer the connection between my old place to my friends place in adelaide where I was staying which makes me feel even more that this is just ridiculous really.
It would cost them more time and energy if I chose to cancel the account and start a new one ... so Im classed as a "NEW customer" an get everything free anyway. So after all this babble of what have I decided? Im going to be a pain in the ass, which I hate doing but I also hate these big companies stupid rules even more sometimes. Im expecting them to call today since they called Thursday. I will get to the top of the foxtel food chain, someone who DOESNT want to lose a customer, and give them THEIR options to retain a customer. Simple ... now I dont care about whether I get IQ free but they either waive the $100 transfer fee they want to charge me for doing basically nothing OR they can lose a customer outright. Its up to them how much they want to make or lose out of me, I certainly wont be deciding to spend more than I have to.
In all it just seems like ridiculous logic to not waive the $100 transfer fee in order to make thousands more, mainly considering that they wouldnt charge any of it if I took their new deal and create a so-called "new account". What idiots are in charge of logic behind company rules? Obviously no-one as usual.
Anyway so thats my bitch for the day lol...
Here is something funny I saw on the news. Many of you may have already seen it but I just couldnt resist putting it up here. An answer to an age old question Why did the chicken cross the road? Well this chook has it pretty sweet on the other side dont you think?